Frequently Asked Questions
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We want you to love your new Vooray bag, but if for some reason it's not right, you can return it for up to 45 days from the date of purchase. All sale items are final sale. Prepaid return labels are provided to all U.S.A. returns with a $1 non-refundable processing free. For more information on our return/exchange policy please click here.
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We guarantee your bag for one year after the purchase date. If your product is broken or otherwise defective, please reach out to us at info@vooray.com and we will help you.
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At this time, we are only shipping orders domestically within the US and Canada. We do hope to have our international shipping available again soon. You can find our international distributors here.
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Yes! Many of our bags, such as the 2nd Avenue backpack, Alana Duffel and Alana Weekender duffel have travel friendly features. We include luggage sleeves, padded laptop sleeves, and laundry/shoe bags to ensure easy travel.
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We're excited to hear you are interested in purchasing our brands for your business. You can find our wholesale application here. You can also reach our wholesale team directly at sales@33threads.com.
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Please hand wash your Vooray bag in cold water and air dry for best results.
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If covered by our warranty policy, please reach out to us at info@vooray.com and our customer care team will assist you.