Disappointment
"I ordered a duffel bag from Vooray and was disappointed with the condition of the item upon arrival. While I personally didn’t plan to use the included shoe bag, it is unacceptable for any component of an order to arrive dirty. Regardless of whether an accessory is optional or not, all items sent to customers should be clean and in proper condition. This reflects basic quality control and brand standards. Vooray needs to do better when it comes to product inspection and packaging before shipping."